Refund & Cancellation Policy

Last updated: 13 October 2026

EximSathi is a service of Atelier Raul, a proprietorship of Sandeep Arora, K-18 B, Block K, Saket, New Delhi 110017, India (GSTIN 07AHMPA2538G2ZJ).

Try before you buy

Every account starts with a free 14-day trial (5 invoice checks) so you can judge the Service before paying.

Yearly plans

• 7-day refund: if you are not satisfied, you can request a full refund within 7 days of your plan being activated, as long as your company has run fewer than 20 checks in that time.
• After that, fees for the current yearly period are non-refundable, but you can keep using the Service until the period ends.
• Plans do not renew automatically, so there is nothing to cancel. If you don't renew, access to checking ends when the period ends. You can still log in to view and export your past reports for 90 days.
• Upgrading to a higher plan mid-year: you pay only the difference for the days remaining, with a fresh invoice.

Load Planner Pro (3D load calculator)

• Before subscribing, you can try the demo with sample cargo on our website.
• Load Planner Pro is billed per user for 1, 3 or 12 months and does not renew automatically. Fees for a period that has started are non-refundable, but you can keep using it until the period ends.
• Extra users added during a period are charged pro-rata for the days remaining.

How refunds are paid

Approved refunds are paid by bank transfer to the account the payment came from, within 10 working days, with a GST credit note.

Contact

Email sandeep.arora@eximsathi.com with your company name and invoice number.